Tent Frame Warranty Claim Form

All claim forms must be submitted with valid proof of purchase (Estimate Number, Invoice Number or Order Number from E-commerce) .

ALUMINUM FRAME WARRANTY IDENTIFIER

ALUMINUM FRAME WARRANTY IDENTIFIER

QUALITY COMMITMENT- Warranty Details

At BRAND ASSET PARTNERS, we take pride in the quality of our products and want you to feel confident in your purchase. If you have questions about your warranty or need help with a claim, we’re here to assist you:
https://www.brandassetpartners.com/contact

BRAND ASSET PARTNERS® (“BRAND ASSET PARTNERS”) warrants that its products will be free from defects in materials and workmanship for the warranty periods listed below. Coverage begins on the original date of purchase or the date of delivery, whichever is later. If a covered issue occurs during normal intended use, BRAND ASSET PARTNERS will review the claim and, at its discretion, repair or replace the product or affected parts.

This warranty gives you specific legal rights, and you may have additional rights depending on your state.

BRAND ASSET PARTNERS 1-Year Limited Warranty

·   Fabric canopy tent tops, sidewalls, and enclosures

·   Canopy tent accessories and attachments (countertops, crossbars, brackets, misting fans, etc.)

·   All other non-canopy tent products (flags, table covers, chairs, etc.)

WEATHER DISCLAIMER

Outdoor conditions can change quickly, and wind or rain may be stronger in some locations than others. Please use your best judgment when deciding whether it is safe to use your canopy tent. For your safety, all canopy tents must be securely anchored to the ground at all times, no matter the weather.

Before setting up outdoors, check the forecast and avoid unsafe conditions such as strong wind, heavy rain, hail, or snow. Never leave your canopy tent unattended. When in doubt, take it down.

LIMITATIONS

·       This warranty is available to the original end-user purchaser in the United States. It cannot be transferred to another person.

·       To help ensure product quality and support, warranty coverage applies only to products purchased directly from BRAND ASSET PARTNERS or from an authorized BRAND ASSET PARTNERS dealer in the United States, unless otherwise prohibited by law. If you’re not sure whether a dealer is authorized, please contact us through our website or call 720-688-0500.

·       Products purchased from unauthorized third parties, including unauthorized websites or resellers, may not qualify for warranty coverage.

·       This document describes the warranties provided by BRAND ASSET PARTNERS. Any implied warranties that may apply, including implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of this warranty. BRAND ASSET PARTNERS is not responsible for personal loss, injury, or special, incidental, or consequential damages related to product use or based on breach of warranty, breach of contract, or strict liability. Some states do not allow these limits or exclusions, so they may not apply to you.

EXCLUSIONS

To help set clear expectations, this warranty does not cover:

·       Damage caused by misuse, neglect, negligence, or not following the product instructions.

·       Damage from severe weather, including high winds, heavy rain, hail, snow, or similar conditions.

·       Normal wear and tear, fading, discoloration, or cosmetic changes that do not affect how the product works. Outdoor exposure to sunlight and weather may cause canopies, flags, table covers, and similar products to fade over time.

·       Damage caused by modifications, alterations, or repairs that were not authorized by BRAND ASSET PARTNERS.

WARRANTY RETURNS

If you believe your product may qualify for warranty service, please contact us before sending anything back. We’ll provide the return shipping instructions you need.

·       Customers are responsible for the shipping costs to send products to BRAND ASSET PARTNERS for warranty review.

·       We package products carefully to help prevent shipping damage. Once a shipment is transferred to a carrier such as UPS or FedEx, the carrier is responsible for delivery and any transit damage.

·       To submit a warranty claim, please email warranty@brandassetpartners.com and include valid proof of purchase, such as a receipt, order invoice, or bank or credit card statement.

 

Order Cancellation Policy

Any order request to cancel after proofs have been sent are subject to a 20% cancellation fee. No fee for cancellations that have not been proofed.

Jobs cannot be stopped and/or cancelled once they are in “Approved” status. There will be no refunds of any kind after a job has been approved.

 

  • OUTDOOR DISPLAYS & GRAPHICS

    • Outdoor products are not designed to be used in extreme weather conditions. These include but are not limited to winds of more than 23mph, extreme temperatures and bad weather conditions. Please take down the display and safely store when extreme weather conditions are expected. Failure to do so will void the warranty. 

      • Should you need to return a product due to order cancellation or for any reason other than a warranty matter, Brand Asset Partners reserves the right to carry out a full inspection of the product before accepting the return. All returns of this matter must be noted to a Brand Asset Partners representative within 5 days of receipt and are subject to a 25% restocking fee. Brand Asset Partners will not accept the return of a used or custom-made product or graphic.

Returns/Refund/Reprint Policy

Brand Asset Partners focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service Dept at (720) 688-0500 or emailing your sales representative direct. All acceptable hardware can be returned with a 25% restocking fee.

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