LEGO - POKE'MON SUCCESS PAGE
We realize that there everything doesn’t always run like clockwork and sometimes you need support. We are here to help. In the immediate, please refer to our FAQ’s and see if there is a quick answer based on previous questions. If you cannot find the answer in our FAQ’s, please submit a request for support and a team member will reach back out to you within one business day.
FAQ’s
SUCCESS TEAM HOURS
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Your return labels are in the outside pouch on your original box. If you threw away the box, this is a problem but not something we can’t solve. You will need to fill out the below form and let the Success Team know.
If you simply did not open the pouch…try opening first. -
Boxes sometimes get damaged, we understand. UPS and Fedex aren’t always the nicest when it comes to moving them around.
Boxes also get damaged when you leave them outside or in a damp garage. This is why we ask that you do your best to keep them as nice as possible because you need to use that box to send your product back. If your box becomes un-usable or damaged beyond use, follow the protocol below and let us know. You can always buy a new box to ship it back, we just need to now so we can reconfigure your labels to match the new box dimensions. -
You are asked to return your boxes to a UPS Shipping Center or UPS Store.
To find the nearest UPS Store location click here: UPS STORE FINDER
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Yes! Please contact your staffing POC to review your compensation amount.
WHAT SHOULD MY BOXES LOOK LIKE?
We understand that sometimes something comes up that we may not have thought of and answered on this page or you need support for something particular. If that is the case our support team is here to help. Please enter your information and we will get back to you asap.
If you are submitting a support request after hours, we will get back to you when we return to the office (most likely the next business day).
Additional Shipping Support
Point of Contact Direct
For Questions related to:
staffing
your assigned location
anything not related to return shipping
Identify your Point of Contact and please email them direct.